It's common to hear self-help gurus and business experts chide that "communication is 80 percent nonverbal!" (Or 93 percent, or 55 percent...the numbers vary). Is it true that what you say matters less than how you say it? The answer is complex, but in general, the answer is no. Don't throw out the notes for that big speech — what you say does matter.
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Written by Ashley Hamer November 13, 2017
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